Privacy statement

Info Support is a specialist in developing high-quality software solutions and a leader in the areas of artificial intelligence (AI), cloud architecture, Managed Services and IT training programs. With an agile mentality and software craftsmanship, over 500 professionals help clients move forward in the agrifood, retail, energy, fintech, mobility, pension and healthcare sectors. Info Support also believes in the power of the community and actively contributes to various open-source initiatives. Info Support has offices in the Netherlands and Belgium.

This privacy statement is applicable to the following companies: Info Support B.V., Info Support N.V. (Belgium) and Info Support MITS B.V.: www.www.infosupport.com.

In order to provide you with the best possible service, we need to collect certain data. We respect your privacy in this regard and want to give you insight into what we do with your data. Info Support is the controller of the personal data that we process about you.

We need personal data in order to communicate with you for reasons such as:

• Sending a newsletter.
• Using a contact form.
• Attending an event.
• Handling job applications.
• Providing services.

Visits to websites

• Use of cookies

Info Support uses cookies on its websites. Cookies are small information files that are stored on the device you use when you visit our website, such as a computer, tablet, smartphone or smartwatch. Cookies do not endanger your device’s security. We use three different types of cookies. You can read more about this in our cookie statement. We use only necessary cookies, analytic cookies and self-built social media buttons so that your data is not provided to third parties. See our cookie statement for detailed information about the use of cookies on our websites.

• Use of contact form

You can reach us by filling in a contact form or sending an e-mail. The information you provide may be stored in our CRM system and sent – if necessary – to a contact person at Info Support in order to provide you with optimal service. This data is also used to monitor the (proper) functioning of the website. E-mails are retained for up to two years after the end of the conversation about your question or comment.

Newsletters

If you would like to stay up to date on the latest trends and developments relating to our services or career opportunities, you can subscribe to one or more of our newsletters. We record your name and e-mail address in our mailing list and retain this data until you unsubscribe from the relevant newsletter. With every newsletter we send you, we offer you the possibility of unsubscribing and/or changing your information.

Participation in an event or promotion

Info Support regularly hosts knowledge evenings, workshops, other events and promotions. Since it’s necessary to know who is participating, you must register for events. For each event, we indicate the information we need and how we will process this. To provide you with information about time and location or send you a reminder, for example, or to give you timely notice in the event of cancellation or, after the event, to send you a report or a copy of a presentation held. We retain this data in our CRM system for two years. We retain the data of IT students who take part in our student events for six months, unless they give us permission to retain the data for two years after their graduation date. For some events, we need additional assistance and may therefore engage third parties. Photos are taken and video recordings are made at our events for reporting, record-keeping purposes and/or for use as future promotional material. It is therefore possible that you will be recorded in photos or videos which we will then use for publication after the event. These images and recordings will be stored in our media bank for 2 calendar years. Please note that you always have the right to request removal of images in which you can be identified.

Social media

Info Support uses social media to keep you up to date on the latest trends and developments relating to our services. You can follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube. Info Support does not attach any conditions to the use of its social media. You agree to the conditions imposed by the social media platform. If you ask us a question via social media or download something from us, we will respond via that same social media channel or contact you using the details you left on the platform.

Info Support uses the advertising options available on social media platforms. We show you ads based on the data that the respective platform collects with your consent. Info Support has no control over the data that social media platforms collect from you or the conditions placed on this.

Office visits/registration of visitors

Visitors to our office in Veenendaal are registered, particularly for purposes of assistance in the event of an emergency (who is in the building). You must report to the reception desk upon arrival and departure. The visitor record is deleted after a few days. In exceptional cases, this retention period may be adjusted (e.g. in the event of an incident or special circumstances such as the COVID-19 pandemic).

Visitors in Veenendaal can receive a numbered visitor pass on request. The issuance and return of the pass will be recorded. A location tracking system shows where the specific visitor pass was last used to open a door. The visitor pass record is deleted after a few days. In exceptional cases, this retention period may be adjusted (e.g. in the event of an incident or special circumstances such as the COVID-19 pandemic).

Camera security

All our offices are equipped with both noticeable and inconspicuous cameras, both inside and outdoors in the parking area. The cameras are on 24 hours a day. This is important for your safety as well as that of our colleagues and property. The video footage is not actively monitored. The recordings will be reviewed by authorized staff only in the event of an actual or suspected incident, such as theft or property damage. Camera recordings are deleted after two weeks unless an incident has been recorded and there are legal reasons to keep the images longer, such as for a police investigation. In that case, the video recordings will be retained until the incident has been resolved.

WiFi network

You can use the WiFi for free while visiting any of our offices. Once you are logged in to our WiFi network, data such as the identification number (MAC address) of your device will be collected automatically. This data is deleted after one year and is used by Info Support only to prevent possible misuse. Should any illegal activities take place over our WiFi network, we may block the device in question from accessing our WiFi network in the future.

Job applicants

If you apply for a job via our website, we will record your details in our CRM system to ensure that the application process goes as smoothly as possible.

During the application process, your data will be shared with the colleagues who are directly involved in your application process. For some positions, the application process includes an assessment. In that case, you will be notified of this and your data will be shared with the organization that administers the assessment.

If you are not hired, we will retain your data for up to six weeks after the end of the process or we will request your explicit permission to retain your data for longer (e.g. to fill another possible job opening). After receiving your permission, we will retain your data for two years.

Pre-employment screening

ICT positions are often regarded as integrity-sensitive roles, for which our clients impose screening requirements. To fulfill our duties as an employer, we must anticipate such requirements because clients will entrust sensitive information and/or business-critical systems to Info Support only if we can deploy reliable personnel in this regard. Screening is therefore a necessary tool for Info Support to mitigate employability-related business risks by ensuring that reliable personnel can be deployed (as stated above).

The following items are checked during the screening process:

• Verification of signed integrity statement and authorization form.
• Verification of identity and address details.
• Verification of CV.
• Clearly legible copy of work and/or residence permit (if applicable).
• Verification of diplomas and/or certificates (most relevant qualification or highest degree obtained).
• Telephone call with most recent or most relevant employer to verify references.
• Certificate of good conduct: this is checked for authenticity and date of issue.
• Search of court registers (including bankruptcy register).

This screening process is outsourced to International Integrity Services, a specialized screening agency that falls directly under the supervision of the Dutch Ministry of Justice and Security.

Services

If we conclude an agreement with you to provide our services or to receive your services, we will retain the personal data that we need for this purpose: name, position and contact details. We will keep this data as long as necessary.

Participation in training courses

When you register for a training course at Info Support’s Knowledge Center, we process your personal data. We save data that we receive from you or from your employer. This information is retained as long as necessary.

Storage of your data upon participation in training

We collect and store the following personal information:

• Name (first name and surname), address and other contact details.
• Data relating to the course you have registered for, including payment details.
• Your feedback on the course and other information you provide.
• Personal data relating to your course, such as your attendance, any test results or scores, and whether you have successfully completed the course.

Use of your data upon participation in training

We use your personal information for the following purposes:

• Registration and administrative processing of your participation in your chosen training course.
• Delivering your chosen training course.
• Carrying out analyses to improve our services.
• Providing recommendations for further training.
• Keeping you up to date on our products and services.
• Sending you requested documents/information and responding to your questions.

Provision to third parties in the event of participation in training.

We may provide your data to our (training) partners if you register for a course provided by a partner and/or at this partner’s location. Our partner’s name will be included in the course description. The details you provide during the registration process will then be shared with our training partner.

We take appropriate security measures to curtail misuse of and unauthorized access to your personal data. We have an information security policy for this purpose. This policy ensures that only the necessary individuals have access to your data, that access to your personal data is restricted and that our security measures are regularly reviewed. We also assess whether the security measures themselves are still in line with security standards and the state of the art. To provide maximum protection for our property and your personal data, we continuously analyze login details and communication from our systems. We use secure connections so that all information between you and our website is protected when you enter personal data. If any Info Support employees are able to view your data, they are bound by a duty of confidentiality with respect to that data.

If necessary, we will share your information with external service providers with whom we have concluded a processor agreement. They are permitted to use your data only in order to provide the respective service. This means they may not use or transfer your data independently. Data is never sold to third parties. In principle, we do not share your data outside of the EU/EEA; otherwise, we will implement appropriate safeguards

• Insight: if you wish, we can provide you information about or possibly access the personal data we hold about you.
• Correction: if certain information is either incorrect or incomplete and you cannot change it yourself, we will correct it for you.
• Deletion: you can ask us either to delete your data or to transfer it.
• Objection: you can also object to or restrict the processing.
• Revoke consent: should you wish to revoke any previously given consent, you may do so as well.

Bear in mind that some rights can always be exercised, but other rights depend on a specific situation. This means that, in some cases, we will not be able or even allowed to address your question or request. Below is information on whom you can contact if you have a question or request.